Bouquets Policy

Last Updated: 08/07/26

At Pivoine Bouquet , we take great pride in the quality and freshness of our flowers. Because flowers are perishable products, our refund and return policy is designed to be fair to both you and us. Please read carefully before placing your order.

1. General Policy for Bouquets

· No Returns on Perishable Goods: Due to the perishable nature of flowers, we cannot accept returns or exchanges on any bouquet or arrangement once it has left our studio or been delivered.

· Refunds Are Issued at Our Discretion: Refunds are only provided in cases where we have failed to deliver the product as described or if the flowers arrive in unacceptable condition due to our error.

· Refund Method: Any approved refund will be issued to the original payment method within 5–7 business days.

2. Damaged or Defective Flowers on Arrival

We guarantee that your flowers will arrive fresh and beautiful. If they do not:

· You Must Notify Us Within 24 Hours: Please contact us within 24 hours of delivery with:

· Your order number

· A clear photo of the damaged or defective flowers

· A brief description of the issue

· How We Resolve It:

· We will assess the issue and may offer:

· A full or partial refund, OR

· A replacement bouquet (if available and feasible), OR

· A store credit for future use

⚠️ Important: We cannot accept claims for flowers that are not properly cared for after delivery (e.g., not placed in water, exposed to heat, or not trimmed).

3. Incorrect or Missing Items

If your bouquet arrives with:

· The wrong flower color or type

· Missing items (no card, wrong card message, missing vase)

· Notify Us Within 24 Hours: Email us at pivoineenterprises@gmail.com with your order number and photo evidence.

· How We Resolve It:

· We will offer a partial refund or store credit based on the discrepancy.

· If the error is significant, we may offer a full refund or replacement delivery.

4. Delivery Issues (Late, Missed, or Undelivered)

· We Are Not Responsible For:

· Incorrect or incomplete delivery addresses provided by the customer.

· Recipient not being home or refusing delivery.

· Delivery delays caused by weather, traffic, or other uncontrollable circumstances.

· If Your Delivery Is Missed:

· We will make every effort to contact the recipient or sender.

· If delivery fails due to customer-provided information, no refund will be issued.

· If We Miss Our Guaranteed Delivery Window:

· We will offer a partial refund or store credit as a gesture of goodwill.

5. Order Cancellations

· Cancellations Within 72 Hours of Order Date: If you cancel your order at least 72 hours before the scheduled delivery date, you will receive a full refund.

· Cancellations Within 48 Hours: If you cancel within 48 hours of delivery, you will receive a 50% refund.

· Cancellations Within 24 Hours: If you cancel within 24 hours of delivery, no refund will be issued (flowers may already be purchased and arranged).

6. Change of Mind

· No Refunds for “Change of Mind”: If you simply decide you no longer want the flowers after they have been prepared or delivered, we cannot offer a refund or exchange. Please choose carefully before completing your order.

7. Subscription Orders

· Recurring Subscriptions: If you have an active flower subscription and wish to cancel, you must do so at least 7 days before your next billing date to avoid being charged.

· Refunds for Subscriptions: We do not offer refunds for subscriptions already billed. However, we may offer a store credit for any unused portion.

9. Return Shipping (If Applicable)

· We do not accept returns of flowers for any reason.

· If you receive a damaged item that requires inspection, we may arrange for pickup at our discretion. Do not return items without prior authorization.

10. How to Submit a Claim

To submit a refund or issue claim, please email us at:

Email: pivoineenterprises@gmail.com

Subject Line: Refund Request – Your Order Number

Please include:

· Your order number

· Your full name

· A clear photo of the issue (if applicable)

· A brief description of the problem

We will respond within 24–48 business hours.

11. Final Notes

· We Value Your Trust: We are committed to your satisfaction and will always do our best to make things right when we fall short.

· Our Right to Modify: We reserve the right to update this policy at any time. Changes will be posted on our website.

· Governing Law: This policy is governed by the laws of the State of California.