In person Consultation

Cancellation Policy

1. General Policy · No Returns on Perishable Goods: Due to the perishable nature of flowers, we cannot accept returns or exchanges on any bouquet or arrangement once it has left our studio or been delivered. · Refunds Are Issued at Our Discretion: Refunds are only provided in cases where we have failed to deliver the product as described or if the flowers arrive in unacceptable condition due to our error. · Refund Method: Any approved refund will be issued to the original payment method within 5–7 business days. 2. Damaged or Defective Flowers on Arrival We guarantee that your flowers will arrive fresh and beautiful. If they do not: · You Must Notify Us Within 24 Hours: Please contact us within 24 hours of delivery with: · Your order number · A clear photo of the damaged or defective flowers · A brief description of the issue · How We Resolve It: · We will assess the issue and may offer: · A full or partial refund, OR · A replacement bouquet (if available and feasible), OR · A store credit for future use ⚠️ Important: We cannot accept claims for flowers that are not properly cared for after delivery (e.g., not placed in water, exposed to heat, or not trimmed). 3. Incorrect or Missing Items If your bouquet arrives with: · The wrong flower color or type · Missing items (e.g., no card, wrong card message, missing vase) · Notify Us Within 24 Hours: Email us at [your email] with your order number and photo evidence. · How We Resolve It: · We will offer a partial refund or store credit based on the discrepancy. · If the error is significant, we may offer a full refund or replacement delivery. 4. Order Cancellations · Cancellations Within 48 Hours of Order Date: If you cancel your order at least 48 hours before the scheduled delivery date, you will receive a full refund. · Cancellations Within 24–48 Hours: If you cancel within 24–48 hours of delivery, you will receive a 50% refund. · Cancellations Within 24 Hours: If you cancel within 24 hours of delivery, no refund will be issued (flowers may already be purchased and arranged). 5. Final Notes · We Value Your Trust: We are committed to your satisfaction and will always do our best to make things right when we fall short. · Our Right to Modify: We reserve the right to update this policy at any time. Changes will be posted on our website. · Governing Law: This policy is governed by the laws of the State of California.